These terms are section 7 of our Terms of Service, word for word. They are repeated here because how to cancel and when you get your money back should not be something you have to find inside a long agreement. If the two pages ever disagree, the Terms of Service is the binding version and we have made a mistake here that we want to know about.
Where you cancel depends on where you bought, and getting this wrong is the most common reason a cancellation does not take effect.
Cancel at least 24 hours before the next renewal. Cancelling stops the next charge; it does not refund the period you are already in.
If a night never happened, you should not be paying for it. Our policy:
This depends on where you bought, and we would rather be plain about it than let you find out later.
Memberships purchased inside the iPhone app renew automatically each month, at the price shown before you buy, charged to your Apple ID, until you cancel. The one night purchase does not renew. Cancel at least 24 hours before the next renewal, from Settings in the app under Manage subscription, or in your Apple ID subscription settings. Cancelling stops the next charge; it does not refund the period you are in. One membership covers both partners in a couple, so refunding it ends the plans for both accounts from the refunded period onward.
When you order flowers through DateFlo, we buy them on your behalf from a third party florist and have them delivered where you tell us. The price you are quoted is the full price you pay: the bouquet, the florist's delivery fee, sales tax, and our fee for arranging it, shown as one number with nothing added at checkout.
Because a person places the order by hand, orders must be placed at least 24 hours before delivery, and the flowers themselves are the florist's to deliver, not ours. Substitutions of a similar or greater value are normal in the florist trade and are not a fault. If a delivery fails, arrives on the wrong day, or arrives in poor condition, tell us and we will pursue it with the florist and refund you what we cannot fix. Orders can be cancelled for a full refund up to the 24 hour cutoff; after that the flowers are already being made.
From time to time, we may offer gift cards or promotional credits. Gift cards are non-refundable and can't be cashed out (unless the law says otherwise). Promo credits may come with expiration dates or restrictions, which we'll make clear when they're issued. Neither can be resold.
Nothing on this page takes away a refund right the law gives you. Some places, including much of the European Union and the United Kingdom, give consumers a cancellation window on distance purchases regardless of what a seller's policy says. Where a law like that applies to you, it wins over anything written here.
If you think a refund is owed and you have not got it, write to us and say so plainly. We would rather settle it than argue about it.
We do our best to get back to you within 2 business days.