Hey there, welcome to DateFlo. We're glad you're here. These Terms of Service ("Terms") are the agreement between you and DateFlo ("we," "us," or "our") that governs how you use our website, app, and everything we offer (the "Service"). By using DateFlo, you're agreeing to these Terms and our Privacy Policy.
We know legal pages aren't the most exciting read, but they're important. If anything here doesn't sit right with you, please reach out, and if you can't agree, we'd ask that you hold off on using the Service.
DateFlo is a personalized date planning platform. We create curated, multi-stop date itineraries built around your preferences, city, budget, and relationship. Here's what that looks like:
A quick but important note: while we book reservations and handle the legwork for you, we don't own or operate the venues we recommend, and we're not a travel agency or event organizer. We arrange reservations as a courtesy, and we can't guarantee that every venue will honor a booking, stay open, keep the same menu, or run perfectly on the night. We do our homework and we'll flag anything worth confirming, but the venues themselves are outside our control.
Anyone can create a DateFlo account. Standard and Pro are open to everyone with self-serve signup and checkout. Concierge is different: it's offered by application, and we approve each request personally so we can keep that experience truly white glove. Your account is personal to you, and we may limit or decline accounts at our discretion as we manage how DateFlo grows.
DateFlo is built for adults. You need to be at least 18 years old to create an account. We ask for your date of birth once, when you first set up your account, and we use it to check this and to know when your birthday is worth planning around. If we find out an account belongs to someone under 18, we'll close it right away.
DateFlo only works because you tell us about the two of you, which means you give us information about someone else: their name, what they like to eat, what they cannot eat, how they like to be shown affection, and sometimes when they are free. Your partner has not signed these terms, and we take that seriously.
So, when you give us information about your partner, you are confirming that you have their permission to share it and that what you tell us is accurate. Please only share what they would be comfortable with you sharing. Do not enter anything about a third party who is not your partner.
Your partner has the same rights over their own information that you have over yours. If they join your account with your pairing code, they can see and change what is on file about them. If they never join, they can still email admin@dateflo.com and ask us what we hold about them, ask us to correct it, or ask us to delete it, and we will do that whether or not you agree.
When you sign up, please use real, accurate information, and keep it up to date. Your account is your responsibility, including everything that happens under it and keeping your login credentials secure.
If you ever notice suspicious activity on your account, reach out to us immediately at admin@dateflo.com. We'll do everything we can to help, but we can't be responsible for issues that come from a compromised password on your end.
Please stick to one account. Creating multiple accounts to game promotions or credits isn't allowed, and we may close all associated accounts if we catch it.
Everything you bring to DateFlo (your preferences, photos, feedback, comments) is yours. We don't claim ownership over any of it. By sharing it with us, you're giving us permission to use it for one purpose: making your experience better. That means storing it, processing it, and personalizing the Service around it. Nothing more.
We ask that you don't submit anything unlawful, harassing, or otherwise harmful. If we find content that crosses the line, we reserve the right to remove it.
You can request a full copy of your personal data anytime by emailing admin@dateflo.com. We'll get it to you in a standard, readable format within 30 days.
We want to keep DateFlo a great experience for everyone. Please don't:
If any of these are violated, we may suspend or close your account, and in serious cases, take legal action.
The DateFlo platform (our website, app, designs, code, algorithms, date plan formats, and all the content we create) belongs to us and is protected by intellectual property laws. Please don't copy, modify, sell, or redistribute any of it without our written permission.
"DateFlo," our logo, and all related branding are our trademarks. You're welcome to talk about us, but please don't use our marks in a way that implies endorsement or affiliation without asking first.
The date plans we create for you are for your personal enjoyment. Share them with your partner, absolutely. That's the whole point. But please don't reproduce, redistribute, or sell them.
Just to be clear: your personal data, photos, preferences, and content remain yours, as we covered in Section 4. This section is about the platform itself.
DateFlo runs on a simple credit system. You buy credits, and each date plan uses one. Pricing is shown at checkout and may change over time, but any credits you've already purchased stay at the price you paid.
We may offer subscription plans that give you a recurring set of credits or extra features. If you subscribe, we'll be upfront about the pricing, billing cycle, and what's included. Subscriptions renew automatically unless you cancel before the next cycle. You can cancel anytime through your settings or by reaching out to us.
From time to time, we may offer gift cards or promotional credits. Gift cards are non-refundable and can't be cashed out (unless the law says otherwise). Promo credits may come with expiration dates or restrictions, which we'll make clear when they're issued. Neither can be resold.
All payments go through Stripe, which means we never see or store your full card number. Your payment info goes directly to Stripe and is handled under their Terms of Service. Please make sure you're authorized to use whatever payment method you provide.
Depending on where you live, taxes may apply on top of the listed price. Those are on you. We'll do our best to make it clear at checkout.
Your very first date plan is completely free. No credit card required, no strings attached. Once you've joined with an invitation, we want you to experience DateFlo before you spend a dime.
If a night never happened, you should not be paying for it. Our policy:
This depends on where you bought, and we would rather be plain about it than let you find out later.
Memberships purchased inside the iPhone app renew automatically each month, at the price shown before you buy, charged to your Apple ID, until you cancel. The one night purchase does not renew. Cancel at least 24 hours before the next renewal, from Settings in the app under Manage subscription, or in your Apple ID subscription settings. Cancelling stops the next charge; it does not refund the period you are in. One membership covers both partners in a couple, so refunding it ends the plans for both accounts from the refunded period onward.
When you order flowers through DateFlo, we buy them on your behalf from a third party florist and have them delivered where you tell us. The price you are quoted is the full price you pay: the bouquet, the florist's delivery fee, sales tax, and our fee for arranging it, shown as one number with nothing added at checkout.
Because a person places the order by hand, orders must be placed at least 24 hours before delivery, and the flowers themselves are the florist's to deliver, not ours. Substitutions of a similar or greater value are normal in the florist trade and are not a fault. If a delivery fails, arrives on the wrong day, or arrives in poor condition, tell us and we will pursue it with the florist and refund you what we cannot fix. Orders can be cancelled for a full refund up to the 24 hour cutoff; after that the flowers are already being made.
We put real effort into every plan, but DateFlo is provided "as is." We can't guarantee that every recommendation will be perfect, every venue will be open, or every detail will be 100% accurate at the time of your date.
Our recommendations are based on thorough research, and when your plan includes a reservation, our team books it for you. Even so, the real world is unpredictable, so we can't be responsible for:
We book reservations as a courtesy to save you the hassle, but we can't guarantee a venue will honor every booking. If your plans change, any cancellation, deposit, or no-show fee the venue charges is between you and the venue, so please cancel directly with them if you can't make it. We'll always recommend confirming hours and details before you go. At the end of the day, you're the one stepping through the door, so please use your own judgment too.
To the fullest extent the law allows, DateFlo and its team won't be liable for any indirect, incidental, special, or consequential damages (things like lost profits, lost data, or other intangible losses) that come from using (or not being able to use) the Service.
If it ever comes to a claim, our total liability is capped at whichever is greater: what you've paid us in the past 12 months, or $50.
If something goes wrong because of how you used DateFlo (say, a Terms violation, a third-party dispute, or something that happened at a venue) you agree to cover us. That means you'll defend and hold harmless DateFlo and our team from any claims, losses, or legal fees that arise from:
This responsibility sticks around even if you delete your account.
You can delete your account whenever you want, either through your dashboard settings or by emailing admin@dateflo.com. We'll remove your personal data as outlined in our Privacy Policy. No hard feelings.
We hope it never comes to this, but we reserve the right to suspend or close your account if we believe you've violated these Terms, are causing harm to others, or are misusing the platform. We may also close long-inactive accounts after giving you a heads-up.
If something goes wrong, we'd love the chance to fix it directly. Before going the formal route, please reach out to us at admin@dateflo.com and give us at least 30 days to work it out. Most issues can be resolved with a conversation.
If we can't resolve things informally, both you and DateFlo agree to settle the matter through binding arbitration with the American Arbitration Association (AAA) under their Consumer Arbitration Rules. A single arbitrator will handle it, and it can take place where you live, or by phone, video, or written submission if you prefer. The decision is final.
YOU AND DATEFLO AGREE THAT ANY CLAIMS WILL BE BROUGHT INDIVIDUALLY, NOT AS PART OF A CLASS ACTION OR GROUP PROCEEDING. The arbitrator can't combine multiple people's claims or oversee any class or representative action.
Either side can go to court to protect intellectual property rights or pursue claims that qualify for small claims court.
These Terms are governed by the laws of the State of Delaware, USA. If arbitration doesn't apply for some reason, we both agree to the jurisdiction of Delaware's state and federal courts.
We may update these Terms as DateFlo grows and evolves. If we make meaningful changes, we'll update the date at the top of this page and give you at least 14 days' notice, by email or an in-app notice, before they kick in. If the changes don't work for you, you're free to stop using the Service and request account deletion.
These Terms, along with our Privacy Policy, make up the full agreement between you and DateFlo. They replace any previous agreements or conversations.
If a court finds any part of these Terms unenforceable, the rest still stands. We'll adjust the problematic part just enough to make it work while keeping the spirit of it intact.
If we don't enforce a particular right or provision at some point, that doesn't mean we've given it up.
You can't transfer your account or these Terms to someone else without our permission. We may transfer ours as part of a business change, and these Terms will carry over.
We can't be held responsible for delays or failures caused by things genuinely outside our control: natural disasters, pandemics, wars, power outages, internet failures, cyberattacks, or similar events.
Got questions about these Terms? We're happy to help.
We do our best to get back to you within 2 business days.